WRDS staff of technical and research specialists may be reached at wrds-support@wharton.upenn.edu . They are available to assist you with difficulties pertaining to database access, data queries, and programming in SAS, FORTRAN, or C. If you request support related to a particular program that you are unable to execute successfully, please copy the program into the body of your e-mail for a quicker response. This is helpful for detecting any errors in your program.
American University Library staff is available to assist with account questions and setup. They may be reached at liberm@american.edu.