Mendeley support is readily available and can take a variety of forms, from in-person appointments with library experts to online discussion with other Mendeley users. This page summarizes some of the most popular ways of getting help with Mendeley.
Originally created to assist with Endnote troubleshooting, this AU Library service has expanded to help users with a variety of citation management tools. Just email your question to endnotehelp-l@listserv.american.edu & an expert will reply.