Here are some common ebook access issues:
Q. Were you able to access the ebook from the catalog and now can't because the catalog record is gone?
A. Sometimes the catalog record has changed. Try repeating a search for the title in the library catalog.
And sometimes a title has been removed from the platform or from our subscription. You can submit a
Report a Problem form and our Acquisitions and Resource Management team can investigate.
Q. Are you trying to access an ebook owned by another WRLC library?
A. On rare occasions, another WRLC library's ebook record will display in catalog search results, or there may be a link to another institution's ebook at the bottom of a catalog record. AU students, faculty and staff only have access to AU ebooks. Chat with a Librarian (see box to the left) and we can check if we own a print copy, if you can visit a WRLC library in person to access the ebook, or request the book or a chapter through Interlibrary Loan.
Q. Why don't we own an ebook that other schools have?
A. You can submit a
Book Purchase Request Form and we'll do our best to acquire the resource.
