Reserves orders are tracked using an Access database known as R-MAD. The database lives here: I:\Information Delivery Services\Reserves-Acquisitions DB.
Reserve requests are entered into the database and the entire acquisition process is tracked. This enables anyone to see where a request is in the workflow.
The Reserves workflow lives here: I:\AU Technical Services Department\Acquisitions Unit\Reserves and Acquisitions
Media orders are tracked using an Access database known as R-MAD. The database lives here: I:\Information Delivery Services\Reserves-Acquisitions DB
Media requests are entered into the database and the entire acquisition, tech check and invoicing process is tracked. This enables anyone to check where a request is in the process.
The Acquisitions workflow lives here:
I:\AU Technical Services Department\Acquisitions Unit\Media.
Media workflow lives here:
I:\AU Technical Services Department\Acquisitions Unit\Media\Standard Operating Procedure RMAD video order workflow.docx